Complaints Handling Policy

Last updated 22 September 2026.

Our core purpose and commitment to our customers We are committed to excellent service and providing a great customer experience. Accordingly, we are committed to ensuring that we deal with complaints efficiently and fairly. We wish to work in a cooperative and productive way with our customers to ensure the efficient and fair resolution of customer complaints.

How to make a complaint

If you would like to make a complaint, please contact us via email on caseresolution@customersupport.care. In order to ensure that we properly understand your complaint, please provide as much relevant information as possible. This will be recorded and will be passed on to an appropriate person for action.

How we handle complaints

Once we receive your complaint, we will do our best to respond to your complaint as soon as possible. You will receive a response from the person assigned to handle your complaint. This response will detail the steps taken to investigate your complaint and will suggest fair and reasonable remedies to resolve the situation.

Handling your personal information

To assist us with our goal of continuous improvement, we will keep a record of all complaints made and the outcome. This will allow us to appropriately deal with any problems that may occur within our company. We will handle your personal information in accordance with our Privacy Policy.

Your Singapore consumer rights

Nothing in this policy removes rights or remedies that cannot be excluded under applicable Singapore law. The Consumer Protection (Fair Trading) Act protects consumers against unfair practices and provides remedies for goods that do not conform to the contract. Conditions for voluntary change-of-mind returns are separate from those rights. If a term conflicts with a mandatory legal right, that right takes priority.